-
Can I change the currency of my live account?Accounts that have not yet been funded can have their currency changed. To do so, please email [email protected] or speak with a live chat agent. An account that is funded but not yet traded may have their currency changed with some potential costs and time delay. Please note however that you may be subjected to bank transfer fees and the market foreign exchange rates as we put in the request to transfer from one currency account to another bank where the other currency accounts are held.
-
Can I trade using EAs (Expert Advisors) or other trading robots/algorithms?Yes, we do allow the use of EAs on our platforms. However, we do not provide support for these systems as they are available through third-party providers. Should you experience any difficulties related to this strategy, we suggest you contact your chosen EA provider directly.
-
Do you close inactive accounts?Accounts are archived when the balance is less than 50 units of the base currency of that account. Accounts with funds below this amount will be archived when they have been inactive for three months. To request your account to be reactivated, please contact Support via live chat or email [email protected]
-
Does Blueberry Markets offer managed accounts?We do offer managed accounts, however, only to clients who have been referred to Blueberry Markets by a fund manager. We ourselves cannot recommend particular products or services to clients. If you are the account manager yourself, simply reach out to [email protected] to get started. Typically, $50,000 USD in pooled funds is required.
-
How do I close my trading account?If you wish to close your trading account, you’ll need to first withdraw all remaining funds from the account. Once complete, please email [email protected] or chat with us.
-
How do I request a trade investigation?All queries regarding open and/or closed positions may be submitted via completion of this trade investigation request form.
-
How many live trading accounts can I have?There is a maximum of 5 accounts per person or per entity. An entity is classified as a non-individual, such as a company or trust. On approval, this limit can be increased.
-
Is it free to set up an account?Opening an account with us is completely free, all you need to start trading is to meet the minimum deposit conditions.
-
What account types does Blueberry Markets offer?We offer two types of accounts — Standard and Professional. You’ll enjoy the same features on each, except Professional account holders enjoy lower spreads with a commission of $7USD per standard lot per round turn, instead of only variable spread on standard accounts. Open an account now here.
-
What are our costs and fees?We do not charge any fees for FX or CFD products, however, swap rates apply to trades held past rollover (23:58 - 00:02 platform time). Moreover, we charge a fee of AUD $20 per month to access ASX200 single-stocks on MT5, in addition to a 0.1% commission of the notional value traded. If over the course of a month a trader’s commission exceeds $20, we will waive the monthly fee.
-
What are our spreads and commissions?Spread is the difference between the buy (ask) and the sell (bid) price quoted for an underlying instrument. Spreads on our Standard Accounts range from 1 pip, whereas on our Professional Accounts they can be as little as 0.0. Professional Accounts also incur a commission of USD $7 per standard lot per round turn. This means that entering a trade with a volume of one lot costs $3.50, and closing the trade costs a further USD $3.
-
What are the minimum and maximum volume I can trade?You can trade as low as 0.01 lots (or 1000 units of the base currency), and up to 50 lots (5,000,000 units of the base currency) on all currency pairs. Other product types have different specifications. To check this on the platform, simply right-click the symbol in ‘Market Watch’ > Specification > Minimal/Maximal volume.
-
What currencies do we support?We offer accounts in the following denominations: AUD CAD EUR GBP NZD SGD USD
-
What happens when an account has no free margin?When an account has no free margin, you will not be able to open any new positions and/or any open positions will be stopped out. In certain circumstances, an account’s balance can become negative should the loss on the positions stopped-out exceed the account balance.
-
What is Margin?Margin is the amount of money required to open or maintain a position. This is not a fee or a transaction cost, it is simply a portion of your account equity set aside and allocated as a margin deposit. Margin requirements can vary depending on the market you are trading, where you hold your account and the size of your trade. If you do not have sufficient free equity available you will be unable to open a position on the trading platform.
-
What is a dividend adjustment and how does it affect CFDs?Stocks that comprise an index will periodically pay dividends to shareholders. When this happens, the overall value of an index will decrease accordingly. If an account is holding an open position during a dividend adjustment, we’ll ensure there is no real impact by debiting or crediting the account the equivalent amount.
-
What is a margin call?Please note that it is always a client’s responsibility to monitor their positions. We do not provide guaranteed stop-losses. We operate an automated ‘margin call’ mechanism to mitigate the risk of an account falling into a negative balance. Generally, to manage this risk we take the following measures: If the margin required to maintain an open position(s) takes up 100% of the funds shown in an account, the account is regarded as being on margin call; If the funds available in an account only covers 80% or less of the margin requirements for open positions, the client will receive a visual message automatically on MT4 or MT5 asking them to consider taking appropriate action which can include depositing further funds or reducing exposure; and If the funds available in an account only covers 50% of the margin requirements for open positions, any open trades will be automatically closed in order of magnitude until the account’s margin level returns to over 50%.
-
What is a swap/rollover?Where a forex position is held at the close of business on a trading day, a ‘swap credit’ or a ‘swap charge’ will be made to any unrealised profit/loss. Essentially, any open positions are automatically rolled over to the next trading day while the swap is calculated. Each currency has an interest rate component attached to it, and because forex is traded in currency pairs, every trade involves not only two different currencies but also two different interest rates.
-
What is our stop out level?All Blueberry Markets accounts have a stop out level of 50%. This means that your trade(s) will be stopped out when an account’s margin percentage reaches 50%.
-
What is your order execution type?Markets can move within a fraction of a second, meaning the price you click when entering a trade may change by the time it reaches us. As an STP (straight-through-processing) broker, we execute orders at market price (market execution). This means trade execution is guaranteed albeit at a potentially different price to what is specified. Furthermore, all orders are executed in GTC mode (good till cancelled), meaning orders will remain active until explicitly cancelled.
-
What is your ‘scalping’ and ‘hedging’ policy?We allow scalping and hedging on our platforms. We do not charge any margin for hedged positions, this means the platform will only show an account’s net position margin rather than the total amount of an account’s combined hedged positions. Hedging is a high-risk trading strategy as trades may be stopped-out unexpectedly. If you intend on using this strategy, we suggest testing on a demo account before going live.
-
What leverage can I select for my account?You may apply for leverage up to 500:1 on your trading account. Leverage changes are subject to account equity requirements but have the potential to be modified on a case by case basis. Please see below for details:
-
What leverage do we offer?Leverage options vary depending on the entity your account is under. Available leverage is explained on the ‘Compare Our Offering’ page.
-
What time does Rollover occur?Blueberry Markets rollover occurs between 23:58 – 00:02 platform time. Any trades held during rollover will have overnight financing costs applied to the trade. This will appear as a ‘swap’ on your trading account.
-
Why are swap rates tripled on Wednesdays?If a position is held overnight on a Wednesday (to Thursday), the normal swap rate is tripled. This is because spot forex trades have a 2-day settlement period; an FX trade closed on Monday settles on Wednesday, a trade closed on Tuesday settles on Thursday, etc. Keep in mind that markets aren’t open on weekends, but trades can still be held over this period. By charging triple swaps on a Wednesday, this effectively accounts for holding trades over the weekend.