Withdrawals

The International Bank Account Number (IBAN) is an internationally agreed system of identifying bank accounts across national borders to facilitate the communication and processing of cross border transactions with a reduced risk of transcription errors. An IBAN uniquely identifies the account of a customer at a financial institution. A Bank State Branch (often referred to as "BSB") is the name used in Australia for a bank code, which is a branch identifier.

Withdrawals from your trading account are facilitated by the Client Portal, this is available through any browser and allows for basic administration of your account. For guidance on specific withdrawal methods, please see below: Visa / Mastercard Keep in mind that deposits need to go back to the original method used in funding. If you haven't withdrawn your deposits yet, your first withdrawal(s) will be considered withdrawal(s) of the deposits.

We process withdrawals between Mondays and Fridays within 24 hours of the request being made through the Client Portal, however, this may be delayed in some instances.  Withdrawals are processed by the Finance Department which operates from Mondays thru Fridays, from 9 AM to 6 PM AEST/AEDT. If you make a withdrawal on the weekends, it will be processed first thing on the next Monday. Card withdrawals are processed as "

If an account has open positions during processing, free margin must be equal to or greater than 150% after the requested amount has been deducted.  Credit/debit cards must have their refund functions enabled, card issuers are in some cases required to verify this. If we cannot refund the card used to deposit, we require evidence from the issuing bank showing the account name, account details, and deposit(s) made to the trading account.

Withdrawals must return to the exact same method used to deposit. In no circumstance will we refund a deposit to a card and/or Skrill account different to that of the one used to make the deposit being refunded.  If multiple methods are used to deposit, Visa/Mastercard will be the first method used to withdraw.  Deposits are refunded in chronological order, meaning they are withdrawn in the same order and sequence to deposits.

See the table below: General Withdrawal Considerations to Keep in Mind: ~Withdrawals must be returned to the exact same method used to fund an account. Under no circumstances we'll send the funds to a card and/or Skrill account not used to deposit. For example, if you fund using VISA/MasterCard XYZ the funds must be returned to card XYZ.  If the card used to fund is lost/stolen/expired and you have been issued a replacement, you may request a withdrawal to the card used to deposit and your bank should be able to redirect the funds to the replacement once it reaches them.