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What are the acceptable documents for a live application?

There are two (2) primary requirements for all live account applications:

  1. Proof of Identity (government-issued ID card or passport)
  2. Proof of Address - this could be any of the following:
  • bank account statement
  • credit card statement
  • utility bill (water, electricity, gas, phone, internet, etc.)
  • additional ID card showing the residential address

Before uploading your documents, please have a read and make sure that they are valid as per our compliance requirements to avoid delays in processing.

1. Government ID and Passport Guidelines

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When taking a photo of your passport or ID, please capture them in an exact manner as below:

Sample Passport

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Sample ID

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2. Proof of Address Guidelines

This could be any of the following:

  • bank account statement
  • credit card statement
  • utility bill (water, electricity, gas, phone, internet, etc.)
  • additional ID card showing the residential address
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We accept Proof of Address in either format:

  • Soft copy - a *PDF copy of a digital document
  • Hard copy - a photo capture of a document hard copy (physical document)
*If the PDF is password-protected, kindly remove the password first or provide us the password so we can open the file.
If the document is not in English, we may need it translated by an official/licensed language translator.

Sample Proof of Address

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If you don't have a bank statement, credit card statement, or utility bill under your name, you may submit another valid government ID instead. It must have your residential address.

Additional Note:

If you come from a country in which the primary currency is also a base currency that we offer, it is best to select the matching currency for your country. This is mainly because of the difference in conversion rates for deposits and withdrawals that is bound to happen when transacting with a foreign currency.