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Error: Waiting for update

"Waiting for update" is an error that appears when the platform is not receiving any price quotes. 

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On mobile, this shows as 'Loading chart data'.

Follow the steps below to troubleshoot:

1) Check your internet connection. Test other computer programs that require an internet connection and see if they work.

2) Check your account type. If you have a Direct (Raw) account, you need to trade on pairs with the suffix .i (e.g. EURUSD.i). The Standard pairs will not work for you. 

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If you don't see these symbols, just right-click anywhere on the Market Watch and select Show All.

3) Make sure that you are logged in correctly. Double-check your trading account number, password, and server

4) Try manually updating the chart. Right-click on the chart window and select “Refresh”.

5) Try a different symbol. Left-click on any symbol from the Market Watch, then drag and drop it onto the chart. 

6) Restart your platform. Close it > wait for 10 seconds > open it again.

7) Ensure that you are using a Blueberry-branded MT4/MT5 (except for Mac). You can download the latest installers here.

8) Check your EAs and/or Indicators. If they are consuming too much computer resources, they can affect the charts too. Contact your EA/indicator provider for technical assistance.

If you need further assistance, contact Customer Support at support@blueberrymarkets.com (Australia) or global@blueberrymarkets.com (Rest of the world) or start a live chat at the bottom-right of your screen.