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Withdrawal Processing Issues

  • If an account has open positions during processing, free margin must be equal to or greater than 150% after the requested amount has been deducted. 
  • Credit/debit cards must have their refund functions enabled, card issuers are in some cases required to verify this. If we cannot refund the card used to deposit, we require evidence from the issuing bank showing the account name, account details, and deposit(s) made to the trading account. Upon approval from our finance team, we will instead send the amount to your bank account. 
  • If a credit/debit card has expired, we require evidence from the issuing bank showing the account name, account details, and deposit(s) made to the trading account. Upon approval from our finance team, we will instead send the amount to your bank account. If a direct replacement card has been issued, the issuing bank is usually able to receive funds to the expired card and divert the amount to the replacement. 
  • Withdrawal requests must come from the same trading account that the funds were deposited into.
  • We endeavour to process any withdrawal requests within 24 hours of receiving them. Should a withdrawal be declined, communication will be established with the client as to the reason why. Our finance department operates Monday to Friday 9am-6pm AEST/AEDT.