What is proof of address?
A Proof of Address (POA) serves as proof that a person genuinely lives at the address they have provided.
What can be used as proof of address?
Commonly accepted documents that serve as valid proof of address include:
A bank statement that displays the individual's name and the issuance date (with a validity period of up to 3 months)
Credit card statements issued in the last 90 days
Utility bills* for services such as gas, electricity, water, or internet that are associated with the specific property
Television bills from cable providers (excluding satellite TV companies)
Statement from a landline telephone provider
Letters or official communications from government agencies regarding benefits like pensions, unemployment benefits, housing assistance, etc.
Official correspondence from a government-recognized public authority or official (any documentation issued by the government within the last three months)
A current lease agreement with signatures from both the landlord and the tenant
Employer's letter confirming the individual's residence
House purchase deed
Mortgage statement
Tax bill (valid for one year)
Certificate of Voter Registration
The document should include your complete name and residential address. Both physical copies and electronic versions in PDF format are deemed acceptable.
*Utility bills in Pakistan are not accepted.
Sample Proof of Address
Alternative proof of address examples
Various documents can serve as valid proof of address if they include an address. This can include:
Passport
Identity card
Driving license
If you use an ID document as proof of address, remember that the same document may not be used to confirm both your identity and place of residence. In such cases, you may need to provide a separate document to verify your identity.
Unacceptable Proof of Address Examples
Government-issued correspondence that is more than three months old
Bank statements that are more than three months old
Utility bills that are more than three months old
Pension statements
Insurance policies
Mobile phone bills
Medical invoices/bills
Purchase receipts
Statements from insurance providers
Documents that list PO Box addresses may not be accepted, depending on the country's regulations.
Supported Languages
Our eKYC provider analyzes documents in various languages, including Korean, Japanese, Chinese, and Arabic. However, documents in certain languages are currently not eligible for acceptance:
Armenian
Bengali
Burmese
Dari
Dhivehi
Farsi
Georgian
Hindi
Khmer (Cambodian)
Kinyarwanda
Lao
Mongolian
Nepali
Sinhalese
Urdu
If your proof of address document is in a language that is not supported, you have the option to provide us with a notarized translation of it.