Blueberry

The table below outlines possible issues/errors and how to resolve them:

For any other errors or issues encountered not listed above, reach out to Blueberry Support via live chat or email at <b><a href="mailto:support@blueberrymarkets.com" rel="nofollow noopener noreferrer" target="_blank">support@blueberrymarkets.com</a>.</b>

Explore this article to know how to fix common issues that may be encountered while using Blueberry Pulse.

Blueberry Pulse: Troubleshooting Common Issues

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Error/Issue	Resolution
An error message occurs while running the installer.	Uninstall the current Blueberry Pulse file from your device. Run the installer again.
After installing and attaching Blueberry Pulse to a chart, either no assets or only some assets from Market Watch in MetaTrader are displayed.	Reach out to Blueberry Support by initiating a live chat or contact us by sending us an email at [email protected].
After installing and attaching Blueberry Pulse to a chart, the EA fails to load, and no error message is displayed.	If Blueberry Pulse does not show up, check if the DLL imports is enabled by following the steps below: Double-click "Blueberry Pulse Research Terminal" from the EA list. Access the "Common" tab. Make sure that “Allow DLL imports” in the Safety section is checked: Blueberry Pulse should now load on your screen.
After installing and attaching the EA to a chart, an error “Access to server name denied” appears:	Ensure that you are using a Live Blueberry Trading account, not a demo account. If the issue persists, reach out to Blueberry Support via live chat or email at [email protected].
Widgets or contents not loading Trade ideas, news, or calendar showing stale or missing data	Refresh the page and clear browser cache. Check that your browser ad blockers/extensions aren't blocking third-party content. Try a different browser or incognito window.
Unable to place a trade	Check whether you are using a Live MetaTrader account with sufficient margin. Check if the instrument is tradeable, available on Blueberry, and within market hours.
An existing MetaTrader account is already created but being asked to create a new one to enable In-Portal trading	Make sure the selected trading account is not a CENT account. In-Portal trading is not available for CENT accounts.
Trade performance issues, such as slow loading or lag during execution	Reach out to Blueberry Support via live chat or email at [email protected].