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Blueberry Pulse: Troubleshooting Common Issues

Explore this article to know how to fix common issues that may be encountered while using Blueberry Pulse.

Written by Niel
Updated yesterday

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The table below outlines common issues and how to resolve them:

Error

Resolution

An error message occurs while running the installer.

  1. Uninstall the current Blueberry Pulse file from your device.

  2. Run the installer again.

After installing and attaching Blueberry Pulse to a chart, either no assets or only some assets from Market Watch in MetaTrader are displayed.

Reach out to Blueberry Support by initiating a live chat or contact us by sending us an email at [email protected].

After installing and attaching Blueberry Pulse to a chart, the EA does not load, and no error message is displayed.

If Blueberry Pulse does not show up, check if the DLL imports is enabled by following the steps below:

  1. Double-click "Blueberry Pulse Research Terminal" from the EA list.

  2. Access the "Common" tab.

  3. Make sure that “Allow DLL imports” in the Safety section is checked:

  4. Blueberry Pulse should now load on your screen.

After installing and attaching the EA to a chart, an error “Access to server name denied” appears:

  1. Ensure that you are using a Live Blueberry Trading account, and not a demo.

  2. If the issue persists, reach out to Blueberry Support via live chat or email at [email protected].

For any other errors or issues encountered not listed above, reach out to Blueberry Support via live chat or email at [email protected].

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