IMPORTANT NOTES BEFORE PROCEEDING:
Only send crypto through our supported currencies and networks. Sending funds through an unsupported network may result in the funds being unrecoverable. Refer to this help centre article: Multichannel Crypto (NAEWE) vs Crypto (BVNK) for the Supported Currencies and Networks.
Each transaction has a unique wallet address. The wallet address used in a previous transaction will not be the same for future transactions.
You will receive an email once the funds are received.
There may be fees associated with your transactions depending on your wallet.
If funds aren't confirmed by the timeout or if insufficient coins are sent, you will receive an automated email to claim the funds within 8 hours. If you don’t receive the email, contact the payment service provider and share the following information:
The transaction ID
A payment address to send the funds to
The verification code
If you unintentionally send an insufficient amount, you can send the remainder, and the payment service provider will combine them. You can also send funds from multiple wallets/accounts.
After sending the payment, you can check the status on the Transaction Status page. The confirmation process usually takes 10-45 minutes, but it can vary depending on network congestion. The status page remains available for the next 30 days.
Step 1: Log in to your Client Portal and locate the "Deposit" section under the "Transactions" tab:
Step 2: Depending on availability, select "Crypto" as your Deposit method:
Step 3: Enter the relevant trading account and the deposit amount, then hit "Deposit now". Ensure you read the Important Note before proceeding:
Step 4: Review the deposit details and click "Deposit":
Step 5: Depending on your payment method, proceed accordingly:
Crypto powered by BVNK | Multichannel Crypto powered by Naewe |
Choose the cryptocurrency type that best suits your preferences. Refer to this Help Centre article: Multichannel Crypto (NAEWE) vs Crypto (BVNK) for the Supported Currencies and Networks:  | A separate screen will pop up and you will be asked to choose the cryptocurrency type and network that best suits your preferences. Refer to this Help Centre article: Multichannel Crypto (NAEWE) vs Crypto (BVNK) for the Supported Currencies and Networks:  |
Scan the QR code that will appear on your screen with your crypto wallet or copy the details provided as an alternative:  | Scan the QR code that will appear on your screen with your crypto wallet or copy the details provided as an alternative:  |
Once completed, you will receive this prompt from your Client Portal:
If you've encountered any issues while trying to deposit funds via Crypto (BVNK), or the funds did not reflect in your account after an hour, please don't hesitate to reach out to us via Live Chat from your Client Portal or email us at [email protected].