Steps for Reporting Unauthorized or Fraudulent Trades:
Verify the Trade Details
Review your trading history and account statements.
Check for any prior authorizations.
Gather Required Information for Escalation
Provide the following details:
Account Information:
Full Name
Account ID/Number
Registered Email Address
Collate the following Trade Details:
Trade ID
Date and Time of Trade
Instrument/Asset Traded
Trade Volume and Price
Order Type (Market, Limit, Stop, etc.)
Supporting Evidence:
Screenshots or screen recordings of the trade confirmation
Email or chat communications related to the trade
Suspicious activity logs or login history
Statements supporting the claim
Contact our Trade Specialists Team at [email protected]
Once your request has been submitted, our Trade Investigations Team will review it, and the process will be completed within 3-5 business days.