Platform Troubleshooting
Solve common platform issues quickly with our troubleshooting tips and solutions.
Login & Access Issues
Fix errors and troubleshoot problems when logging in or connecting to platforms.
MetaTrader & Blueberry X (DXTrade) Login IssuesThis article addresses common login issues and provides solutions for accessing Blueberry trading platforms.
Trading Account Login Issues
What should I do if I get an Error: Invalid account?This article explains the "Invalid Account" error and provides steps to resolve it on Blueberry trading platforms.
What should I do if I get an Error: No connectionThis article addresses the "No Connection" error and provides solutions to fix it on Blueberry trading platforms.
Trading & Platform Issues
Resolve trading errors, performance problems, and display issues.
What should I do if I get an Error: Waiting for updateThis article explains the "Waiting for Update" error and offers steps to resolve it on Blueberry trading platforms.
How To Fix “Off Quotes” in MT4/MT5?This article provides solutions for fixing "Off Quotes" errors on the MT4 and MT5 trading platforms.
Why can’t I place a trade?This article outlines possible reasons you may be unable to place a trade on Blueberry platforms and offers solutions to fix the issue.
I can’t see all the pairs in Market WatchThis article explains how to display all currency pairs in the Market Watch window on Blueberry trading platforms.
Why can’t I modify existing trades SL or TP?Explains why you might be unable to modify the stop-loss or take-profit levels of an existing trade on Blueberry trading platforms.
Unauthorized Trades & Trade-Related IssuesLearn how to identify and escalate unauthorized or fraudulent trades. Follow these steps to report suspicious activity effectively.
Troubleshooting lagging MT4/5 on WindowsThis article provides troubleshooting steps for resolving lagging issues with the MT4 or MT5 trading platforms on Windows.