What is an Unauthorized trading?
Unauthorized trading refers to trade activity executed on a client’s account without the client’s explicit knowledge, consent, or action. Typically implying access by a third party or through compromised credentials.
For a trade to be classified as unauthorized, it must be clearly proven that the client did not initiate or permit the transaction, and that the order did not originate from the client’s usual device, IP address, or login environment.
Steps for Reporting Unauthorized or Fraudulent Trades:
Verify the Trade Details:
Review your trading history and account statements.
Check for any prior authorizations.
Provide the Required Information for Escalation:
Full Name
Trading Account Number
Registered Email Address
Collate the following Trade Details:
Date and Time of Trade
Instrument/Asset Traded
Trade Volume and Price
Order Type (Market, Limit, Stop, etc.)
Supporting Evidence:
Screenshots or screen recordings of the trade confirmation
Email or chat communications related to the trade
Suspicious activity logs or login history
Statements supporting the claim
Contact our Trade Specialists Team at [email protected]
Once your request has been submitted, our Trade Investigations Team will review it, and the process will be completed within 3-5 business days.