Important:
If you've updated your password via the Blueberry Client Portal, that change does not sync with TradingView. To access your BlueberryX account through TradingView, you must also reset your password from within the BlueberryX itself.
Before we dive into the detailed steps, below is the simplified flow of how the process works:
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Step-by-step Password Reset (With Client Portal and BlueberryX)
Part 1 – Reset Password via the Client Portal
Reset Password via the Client Portal
Select any of your BlueberryX or TradingView accounts
Click the selected trading account, and click on Reset.
You’ll be prompted for a One-Time Password (OTP) sent to your registered phone number or email.
Locate the OTP, copy it, and enter it into the prompt.
Part 2 – Activate the New Password via BlueberryX
Check your email for the temporary password confirmation.
Go to the BlueberryX Portal Web.
Log in using your username (registered email) and the temporary password.
You’ll be prompted to change your password again:
Enter the temporary password as "Current."
Enter your new desired password
Log in once more with your updated password.
You’re all set!
You can now log in to BlueberryX or TradingView with your updated credentials.
Prefer a visual walkthrough?
If you'd rather follow a visual guide, you can check out this step-by-step guide instead: