At Blueberry, we are committed to providing all clients with a secure, fair, and stable trading environment. To maintain platform stability and protect the trading experience of every trader, we may temporarily disable accounts that display hyperactive trading behaviour.
What is Hyperactivity in Trading Accounts?
Hyperactivity occurs when an account generates an unusually high number of trading requests within a short period. This often happens when:
Expert Advisors (EAs) are configured to place excessive trades.
Automated strategies repeatedly open and close positions in seconds.
Other system activities generate traffic at a rate beyond normal trading behaviour.
Why We Take Action
While active trading is welcome, excessive hyperactivity can:
Flood our servers with thousands of requests in a short time.
Cause instability or outages, affecting platform performance.
Disrupt fair access for other traders connected to the same servers.
For these reasons, disabling hyperactive accounts helps us protect the wider trading community and ensure uninterrupted access for all clients.
What Happens if Your Account is Disabled?
If your account is flagged and disabled for hyperactivity:
You will be notified by our team.
You may be asked to adjust or disable the settings of your EA or trading strategy.
Once it is confirmed that the issue has been resolved, your account can be reactivated.
How to Prevent This
To avoid disruptions to your trading:
Regularly monitor your EA settings and strategies.
Avoid configurations that send excessive requests in very short time frames.
Test strategies on demo accounts before applying them to live trading.
Need Help?
If your account has been disabled, please get in touch with our support team by starting via live chat or email. We’ll work with you to identify the cause and help you resume trading safely.