Login Errors
Error Message: “Invalid cTID or Password, please check and try again.”
Double-check your email and password. Copy and paste carefully, ensuring there are no spaces.
Connection Errors
Error Message: “Connection error, please check your internet connection or try again.”
Check the official Connectivity Issues Guide.
Unstable or Slow Internet connection
An unstable connection isn’t the same as a slow connection, and both can interrupt trading activity. A low-bandwidth or unreliable connection may cause cTrader to log out, drop information, or delay trades due to slippage. In such cases, the platform will attempt to reconnect via a lower-latency proxy as a safety mechanism.
For reliable performance, cTrader requires at least 50 kB/s (≈ 400 kbps). However, a faster connection, at least 100 kB/s (≈ 800 kbps), is recommended, especially for multiple charts or active indicators.
Please ensure the bandwidth is sufficient, especially if you plan to open multiple charts simultaneously, as this increases data throughput requirements.
Browser Issues
If cTrader is slow, freezing, or unresponsive:
Press F5 to refresh the page.
Clear browser cache to improve performance.
Chart Inaccuracy
Rarely, cached historical data may cause incorrect chart values.
To fix:
Right-click the chart → Refresh.
Or clear the browser cache manually and press F5 to reload historical data.
Local Detection Issues
Some non-US users may see a US restriction warning due to VPN usage or incorrect geo-IP detection.
If you are not located in the US, simply confirm non-US residence.
For US residents, cTrader will forcibly shut down in compliance with regulations.